Customer Magic: Use Disney’s magic strategy to create amazing customer service
The Disney business model demonstrates that every business… your business… is in the entertainment business. This program is designed for managers and employees at all levels. It focuses on:
* Everything shows. Every day your customers and your employees compare you to the very best run companies in America, including Disney.
* How does Performance Technique apply in your business? How does your business look? How does your business sound? How does your business feel?
* Creating Magic Moments for both customers and employees. Planning organizational Magic Moments, and creating the environment for personal Magic Moments.
Every transaction and interaction your company makes is telling a story whether you realize it or not. Use it to your advantage!
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